I'm Phuong Tran, a curious & versatile Product Manager

- Developed product proposals and feature analyses for external partners on RTOS (real-time OS) and Google’s Wear OS watch platforms.
- Managed all design workstreams and successfully adapted the mobile app design to the new modular software architecture within 3 months with a two-person team.
- Conducted 2 research studies with 20+ user interviews and developed initial product positioning and strategies for new True Wireless Stereo (TWS) earbud models targeted for the Vietnam market.

- Managed Wellness 2.0, a comprehensive overhaul of wellness features across all smartwatch models and mobile companion apps, completing 70% total progress within 5 months, reaching all internal milestones ahead of schedule with limited resources.
- Initiated 10+ ideation sessions to boost cross-functional engagement in existing projects.
- Championed the company-wide enhancement of analytics and research: Overcame resistance from Engineering and Quality Assurance team to formalize event tracking for watch devices, introduced and conducted 12 usability tests and 3 competitor analyses, and led a cross-functional effort in user sentiment analysis and A/B testing.

- Led the entire UI/UX revamp and managed Alexa integration on Gen 6 Hybrid Smartwatch targeting less tech-savvy users, resulting in a 136% sales increase over forecast, accounting for 13% of the smartwatch business and making it the first hybrid model approved of a life cycle extension.
- Oversaw the Wear OS 3.0 watch integration and managed communication with external stakeholders (Google, Amazon) to achieve an 80% Wear OS 3.0 upgrade rate within the first month of rollout.

- Managed Wearables Global Help Centers & Knowledge Base
- Led a team of 7 to create a complete Wearables training video course (92 videos) for global Care agents within 2 months while providing technical support for global customers and achieving the highest customer satisfaction rate among all Vietnam sub-teams
- Conducted 20+ onboarding, product release training sessions & refreshers for Global Care teams & third party vendors in Australia, Guatemala, Poland, Hungary, The Philippines & Vietnam
- Initiated & managed product knowledge projects: Organized 20+ sharing sessions / tech talks / knowledge contest for Technical Support team in Vietnam office

- Managed a team of 7 to contact companies for partnership and built up a database of 100+ official partners within 1 month
- Established and improved the process of cooperation between YBOX and partners
- Worked with cofounding team to provide strategies and tactics to improve overall performance
- Wrote, edited and translated 150+ articles relating to entrepreneurship, career and learning skills, achieved “Best Editor of the Month”

Initiated and managed 12+ projects to support local high school and university students, such as:
- Le Filmmaking Camp 2020 for 40 students from 11 provinces all over Vietnam
- Le QinsiDers Talks 2020, 2017 & 2016 for 1000+ local students & parents
- Le Debate Camp 2019, IDebate Mini Contest 2017: First debate activities for 100+ students in Quang Tri – 2 debate clubs have been founded by camp participants after the project
- IDesign Summer Program 2018: First graphic design program for 15 students in Central Vietnam
- Le QinsiDers Summer Program 2016: First self-development summer program for 20 students, which provided hands-on training sessions & community service at local childcare institutions

- Managed a team of 9 to strategize activities for and tripled AYO-Vietnam Facebook followers and increased post engagement by 31% within 4 months (Facebook Stats)
- Initiated and coordinated webinar project: A webinar featuring brilliant youngsters from all over Southeast Asia